Delay Notification - Carriers
  • 25 Jul 2022
  • 4 Minutes to read
  • Dark
    Light
  • PDF

Delay Notification - Carriers

  • Dark
    Light
  • PDF

Important!
Carriers will need to submit their delay into DL Freight 1.0, but also contact LSS via e-mail at csc6002@wal-mart.com or by Phone at Phone – 1 866 787 5783 for processes that require LSS support or other information such as Temperature Issues, Store Refusal, Accidents, and Seal Breach.

Carriers can generate real-time email notifications to stores or other recipients while reporting/editing store delivery delays in real-time and automatically notifying the Logistics Store Support (LSS) team and other Walmart Canada teams, minimizing the human inputs.

Submit Delay Notification

  1. Log in to your DL Freight™ account.

  2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

  3. Select the required Business Workflow.

Delay Notification_01

Business Workflows

  1. Select the required load from the Load Listing page.

Delay Notification_02_updated

Load Listing Page

  1. Click on the View Details button on the right side of the screen to view the load details.

Delay Notification_03

Load Listing Page - View Details

  1. Upon clicking the View Details button, the Load Details Listing page is displayed. Click on the Update button at the top right of the screen.

Delay Notification_04

Load Detail Listing Page - Update button

  1. An Update sidebar appears on the screen.

  2. Scroll down to the Delay Notification section and click on the down arrow to expand.

Delay Notification_05

Update Sidebar – Delay Notification

  1. Fill in the following mandatory fields into the delay notification window:
  • Select the Original ETA and New ETA from the calendar.
  • Enter the Route Number (If the carrier does not have a Route Number information, '0' must be added to the column).
  • Select the Delay_Code_Reason_Cause from the dropdown.
  • Enter the Store Causing Delay_1/2/3 (Required if there is more than 1 stop affected by delay).

Example, there are total 4 stops under specific Load ID. In case, if the Carrier faces a delay issue at Stop #2.

Create 2 delay notification --> for Stop #3 and Stop #4. Add a stop location ID of store causing delay in “Store Causing Delay 1” column

  1. After filling all the required fields, click the Update button at the bottom right of the screen to submit the claim.

Delay Notification_06

Update Sidebar – Delay Notification fields

Once submitted, Original ETA cannot be changed or revised and the store will receive email notification about the delay.

  1. There can be more than 1 stop
  2. All load & stop details for each stop will be prepopulated and is non-editable.

Delay Notification_07

Email notification

Update New ETA

  1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
  2. Select the required Business Workflow.

Delay Notification_08

Business Workflows

  1. Select the required load from the Load Listing page.

Delay Notification_09

Load Listing Page

  1. Click on the View Details button on the right side of the screen to view the load details.

Delay Notification_10

Load Listing Page - View Details

  1. Click on the Update button at the top right of the screen.

Delay Notification_11

Load Detail Listing Page - Update button

  1. An Update sidebar appears on the screen listing all the claims.

  2. Scroll to the Delay Notification section and click on the down arrow to expand.

  3. Select a New ETA from the calendar, if required.

Delay Notification_12

Update Sidebar – New ETA

  1. After filling all the required fields, click on the Update button to submit the update for Delay Notification.

Delay Notification_13

Load Detail Listing Page – Update

If New ETA provided by carrier is elapsed, there will be an email reminder sent every 15 minute to the Carrier to update NEW ETA or add Delivery ATA.

Delay Notification_14_updated

Add Delivery ATA

  1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

  2. Select the required Business Workflow.

Delay Notification_15

Business Workflows

  1. Select the required load from the Load Listing page.

Delay Notification_02_updated

Load Listing Page

  1. Click on the View Details button on the right side of the screen to view the load details.

Delay Notification_17

Load Listing Page - View Details

  1. Click on the Update button at the top right of the screen.

Delay Notification_18

Load Detail Listing Page - Update

  1. An Update sidebar appears on the screen listing all the claims.

  2. Scroll to the Delay Notification section and click on the down arrow to expand.

  3. Update Delivery ATA

Delay Notification_19

Update Sidebar – Delivery ATA

  1. After filling all the required fields, click on the Update button to add a delivery ATA.

Delay Notification_20

Load Detail Listing Page - Update

Once Delivery ATA is submitted, Walmart Trans team will have 7 days to review reported Delay Notification by updating the following attributes:

a. Delay Code_Reason_Cause
b. Add Comments (if any)

Raise Dispute

Once the Trans team submits updates, Carrier has 24 hours to raise dispute. If no dispute is raised within 24 hours, Delay notification process will be finished.

  1. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.

  2. Select the required Business Workflow.

Delay Notification_21

Business Workflows

  1. Select the required load from the Load Listing page.

Delay Notification_02_updated

Load Listing Page

  1. Click on the View Details button on the right side of the screen to view the load details.

Delay Notification_23

Load Listing Page - View Details

  1. Click on the Dispute button at the top right of the screen.

Delay Notification_24

Load Detail Listing Page - Dispute

  1. A Dispute sidebar appears on the screen listing all the claims

  2. Add comments in the Dispute Details box and click on the Raise button to raise a dispute.

Once the Dispute is raised by Carriers, dispute will be sent to LSS Associates for resolving. After the Dispute is resolved by LSS Associates, Delay Notification process will be finished.

Delay Notification_25

Raise Dispute


Was this article helpful?

First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.