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Support Access - Multitenant SaaS environment
  • 11 Nov 2022
  • 2 Minutes to read
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Contents

Support Access - Multitenant SaaS environment

  • Updated on 11 Nov 2022
  • 2 Minutes to read
  • Print
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    Light
  • PDF

User can access the DL Asset Track Support by entering the https://dltlabs.atlassian.net/servicedesk/customer/portal/26 link in the web browser.

When logging in for the first time, the user is required to register with their email address.

Figure 1 DLT Labs Support Desk sign up form

DL Asset Track Support log in screen

  1. Enter email address and click on the Send link.

Send Link.png

DL Asset Track Support log in screen

  1. A confirmation mail is sent to the entered email address.

Figure 3 Click the sign up button to complete the registration process

Email Acknowledgment for Sign up

  1. Click the Sign up in the acknowledgement mail.

Figure 4 Click Sign Up to finish registering your email ID

Sign up

  1. This redirects to the Sign up page. Enter Full name and a password in the Choose a password field.

  2. Click the Sign up to proceed to the next step.

Sign Up Button.png

Enter full name and choose a password screen

  1. Upon completing the sign up process successfully, you will be redirected to the DL Asset Track Support page.
  2. Select DL Asset Track Support to proceed.

DLT-walmart-support-portal-page 2.png

DL Asset Track Support page

  • Use registered email id and password, to access the DL Asset Track Support.

  • The DL Asset Track Support allows to contact the support team for DL Asset Track platform on SaaS environment.

DLPS Help Desk - Raise request

DLT Labs Help Centre/ DL Asset Track Support / Raise request

Raising a Request

  1. To raise a ticket, click the magnifying glass icon at the top right side of screen.

Raising a Request1

Search icon - to find an appropriate support category

  1. The SEND A REQUEST ABOUT window appears. Enter keywords related to the issues.

The list of support categories related to your search term appears.

  1. Click the most suitable option that is related to the encountered issue.

Send a Request About

SEND a request about – screen

  1. The selected support category window appears. Enter the required details in the given fields.

Support Category Window

Selected support category window

  1. Click on the Send to raise a ticket on the DL Asset Track Support.

Support Category Window - Send Button

DL Asset Track Support raise ticket

  1. The detailed ticket window appears.

You or the DL Asset Track Support team can convey comments or extra information on this window.

Detail Ticket View.png

Detailed ticket – View

  1. Enter the message in Add a comment field, located below in the Activity section of the ticket.

Add a Comment .png

Add a comment to a ticket

  1. Click the Save to confirm comment entry. You can add files or images as necessary to augment your response.

Add a Comment - Save Button.png

Save comment entry

  1. Select All from the Requests drop-down list on the top right corner of the screen to view all raised tickets, including the closed ones.

All from Request Dropdown.png

Requests drop-down

  1. Select Created by me from the Requests drop-down list to view all support tickets raised by you.

Request Dropdown List.png

Created by me option

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