Support Access - Multitenant SaaS environment
- 11 Nov 2022
- 2 Minutes to read
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Support Access - Multitenant SaaS environment
- Updated on 11 Nov 2022
- 2 Minutes to read
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- DarkLight
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User can access the DL Asset Track Support by entering the https://dltlabs.atlassian.net/servicedesk/customer/portal/26 link in the web browser.
When logging in for the first time, the user is required to register with their email address.
DL Asset Track Support log in screen
- Enter email address and click on the Send link.
DL Asset Track Support log in screen
- A confirmation mail is sent to the entered email address.
Email Acknowledgment for Sign up
- Click the Sign up in the acknowledgement mail.
Sign up
This redirects to the Sign up page. Enter Full name and a password in the Choose a password field.
Click the Sign up to proceed to the next step.
Enter full name and choose a password screen
- Upon completing the sign up process successfully, you will be redirected to the DL Asset Track Support page.
- Select DL Asset Track Support to proceed.
DL Asset Track Support page
Use registered email id and password, to access the DL Asset Track Support.
The DL Asset Track Support allows to contact the support team for DL Asset Track platform on SaaS environment.
DLT Labs Help Centre/ DL Asset Track Support / Raise request
Raising a Request
- To raise a ticket, click the magnifying glass icon at the top right side of screen.
Search icon - to find an appropriate support category
- The SEND A REQUEST ABOUT window appears. Enter keywords related to the issues.
The list of support categories related to your search term appears.
- Click the most suitable option that is related to the encountered issue.
SEND a request about – screen
- The selected support category window appears. Enter the required details in the given fields.
Selected support category window
- Click on the Send to raise a ticket on the DL Asset Track Support.
DL Asset Track Support raise ticket
- The detailed ticket window appears.
You or the DL Asset Track Support team can convey comments or extra information on this window.
Detailed ticket – View
- Enter the message in Add a comment field, located below in the Activity section of the ticket.
Add a comment to a ticket
- Click the Save to confirm comment entry. You can add files or images as necessary to augment your response.
Save comment entry
- Select All from the Requests drop-down list on the top right corner of the screen to view all raised tickets, including the closed ones.
Requests drop-down
- Select Created by me from the Requests drop-down list to view all support tickets raised by you.
Created by me option
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