Dispute Management
  • 31 May 2022
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Dispute Management

  • Oscuro
    Ligero
  • PDF

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Raise a dispute

Let's find out how to raise a dispute.

  1. Log in to the DL Freight account using valid credentials.
  2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
  3. Next, select the required business workflow from the Business Workflows page.

Image01.png

Business Workflows Tab

  1. Find the required load.
  2. Click on the page-like icon present in the Actions column.
  3. All the details of the shipment now appear on the screen.

Image03.png

View Details Button

  1. Click on the Show Timeline button at the top to check if the selected shipment is in Dispute.

  2. If the shipment is not in Dispute, click the Dispute button located at the top of the detailed load list page.

Image04.png

Dispute Button

  1. This opens a Raise Dispute sidebar, where dispute details can be added. Finally, select the Dispute code.

Image08.png

Dispute details

  1. Currently, there are two Dispute Codes - LH00 and LH01
    Select the LH00 code for Calculated Load Line Haul or LH01 for Spot Load Line Haul.
  2. There are different data fields for each dispute code.

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Dispute data fields for Calculated & Spot Line Haul

  1. Fill in the required data fields.
  2. Click on Raise Button to raise a dispute.

Image07.png

Raise Dispute button

Disputes without codes

Participants can choose to raise a dispute without the error code by only adding details of the dispute.


Withdraw a dispute

Let's find out how to withdraw a dispute.

  1. Log in to the DL Freight account using valid login credentials.
  2. Click on the Business Workflows page from the Navigation Panel on the left-hand side of the screen.
  3. Next, select the required business workflow from the Business Workflows page.

Image18.png

Business Workflows Tab

  1. Find the required load.
  2. Click on the paper-like icon present in the Actions column.
  3. All the details of the shipment now appear on the screen.

ACTION BUTTON-05.png

View Details Button

  1. Click on the Show Timeline button at the top to check if the shipment is in Dispute.

WITHDRAW A Attribute-03.png

Load Details Page

  1. The shipment is in Dispute  if the Auditor has possession of the load. The timeline marks a red line for In Dispute status.

WITHDRAW A Attribute-04.png

Dispute in Timeline

  1. Now, to withdraw the dispute, click on the Withdraw Dispute button.
  2. A Withdraw Dispute window appears on the screen with the details of the raised dispute.

WITHDRAW A Attribute-05.png

Withdraw Dispute Button on the Details page

  1. Now, provide the reason for the dispute withdrawal in the Dispute Details text box.

WITHDRAW A Attribute-06.png

Withdraw Dispute Window

  1. Next, click on the Withdraw button to withdraw the existing dispute.


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