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Support Access - Walmart
  • 11 Nov 2022
  • 2 Minutes à lire
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Support Access - Walmart

  • Mis à jour le 11 Nov 2022
  • 2 Minutes à lire
  • Impression
  • Sombre
    Lumière
  • PDF
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  1. User can access the DLT Walmart Support Desk by entering the https://dltlabs.atlassian.net/servicedesk/customer/portals link in the web browser.

When logging in for the first time, the user is required to register with their email address.

Figure 1 DLT Labs Support Desk sign up form

DLT Walmart Support Desk Log in screen

  1. Enter email address, and click on the Send link.

Send Link.png

DLT Walmart Support Desk Sign up screen

  1. A confirmation mail is sent to the entered email address.

Figure 3 Click the sign up button to complete the registration process

Email Acknowledgment for Sign up

  1. Click the Sign up in the acknowledgement mail.

Figure 4 Click Sign Up to finish registering your email ID

Sign up

  1. This redirects to the Sign up page. Enter Full name and a password in the Choose a password field.

  2. Click the Sign up to proceed to the next step.

Sign Up Button.png

Enter Full name and Choose a password screen

  1. Upon completing the sign up process successfully, you will be redirected to the DLT Walmart Support Desk page.
  2. Select the DLT Walmart Support to proceed.

DLT-walmart-support-portal-page 1.png

DLT Walmart Support Desk page

  • Use registered email id and password, to access the DLT Walmart Support Desk.

  • The DLT Walmart Support Desk allows to contact the support team for issues you may encounter on the below mentioned DL platform:

    a. DL Freight Support

    b. DL Freight 2.0 Support

    c. DOME Support

    d. Last Mile delivery Support

image.png

DLT Labs Help Centre/ DLT Walmart Support

Raising a Request

  1. To raise a ticket, click the magnifying glass icon at the top right side of screen.

DLT-walmart-support-search.png

Search icon - to find an appropriate support category

  1. The SEND A REQUEST ABOUT window appears. Enter keywords related to the issues.

The list of support categories related to your search term appears.

  1. Click the most suitable option that is related to the encountered issue.

image.png

SEND A REQUEST ABOUT – Screen

  1. The selected support category window appears. Enter the required details in the given fields.

image.png

Selected Support Category window

  1. Click on the Send to raise a ticket on the DLT Walmart Support Desk.

DLT-walmart-support-send-button.png

Send

  1. The detailed ticket window appears.

You or the DLT Walmart Support team can convey comments or extra information on this window.

walmart-support-detailed-ticket-view.png

Detailed ticket – View

  1. Enter the message in Add a comment field, located below in the Activity section of the ticket.

DLT-walmart-support-ticket-add-comment.png

Add a comment to a ticket

  1. Click the Save to confirm comment entry. You can add files or images as necessary to augment your response.

DLT-walmart-support-ticket-save-button.png

Save

  1. Select All from the Requests drop-down list on the top right corner of the screen to view all raised tickets, including the closed ones.

DLT-walmart-support-request-all.png

All option

  1. Select Created by me from the Requests drop-down list to view all support tickets raised by you.

DLT-walmart-support-request-created-by-me.png

Created by me option

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