Support Access - Walmart
- 11 Nov 2022
- 2 読む分
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印刷する
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闇光
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Support Access - Walmart
- 更新日 11 Nov 2022
- 2 読む分
-
印刷する
-
闇光
-
PDF
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- User can access the DLT Walmart Support Desk by entering the https://dltlabs.atlassian.net/servicedesk/customer/portals link in the web browser.
When logging in for the first time, the user is required to register with their email address.
DLT Walmart Support Desk Log in screen
- Enter email address, and click on the Send link.
DLT Walmart Support Desk Sign up screen
- A confirmation mail is sent to the entered email address.
Email Acknowledgment for Sign up
- Click the Sign up in the acknowledgement mail.
Sign up
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This redirects to the Sign up page. Enter Full name and a password in the Choose a password field.
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Click the Sign up to proceed to the next step.
Enter Full name and Choose a password screen
- Upon completing the sign up process successfully, you will be redirected to the DLT Walmart Support Desk page.
- Select the DLT Walmart Support to proceed.
DLT Walmart Support Desk page
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Use registered email id and password, to access the DLT Walmart Support Desk.
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The DLT Walmart Support Desk allows to contact the support team for issues you may encounter on the below mentioned DL platform:
a. DL Freight Support
b. DL Freight 2.0 Support
c. DOME Support
d. Last Mile delivery Support
DLT Labs Help Centre/ DLT Walmart Support
Raising a Request
- To raise a ticket, click the magnifying glass icon at the top right side of screen.
Search icon - to find an appropriate support category
- The SEND A REQUEST ABOUT window appears. Enter keywords related to the issues.
The list of support categories related to your search term appears.
- Click the most suitable option that is related to the encountered issue.
SEND A REQUEST ABOUT – Screen
- The selected support category window appears. Enter the required details in the given fields.
Selected Support Category window
- Click on the Send to raise a ticket on the DLT Walmart Support Desk.
Send
- The detailed ticket window appears.
You or the DLT Walmart Support team can convey comments or extra information on this window.
Detailed ticket – View
- Enter the message in Add a comment field, located below in the Activity section of the ticket.
Add a comment to a ticket
- Click the Save to confirm comment entry. You can add files or images as necessary to augment your response.
Save
- Select All from the Requests drop-down list on the top right corner of the screen to view all raised tickets, including the closed ones.
All option
- Select Created by me from the Requests drop-down list to view all support tickets raised by you.
Created by me option
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