Support Access
  • 19 Jul 2022
  • 2 Minutes to read
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Support Access

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  1. User can access the DLT Labs Support Desk by entering the https://dltlabs.atlassian.net/servicedesk/customer/portals link in the web browser.

When logging in for the first time, the user is required to register with their email address.

Figure 1 DLT Labs Support Desk sign up form

DLT Labs Support Desk Log in screen

  1. Enter email address, and click on the Send link button.

Figure 2 DLT Labs Support Desk sign up form

DLT Labs Support Desk Sign up screen

  1. A confirmation mail is sent to the entered email address.

Figure 3 Click the sign up button to complete the registration process

Email Acknowledgment for Sign up

  1. Click the Sign up button in the acknowledgement mail.

Figure 4 Click Sign Up to finish registering your email ID

Sign up button

  1. This redirects to the Sign up page. Enter Full name and a password in the Choose a password field.

  2. Click the Sign up button to proceed to the next step.

Figure 5 Enter your full name and select a strong password

Enter Full name and Choose a password screen

  1. Upon completing the sign up process successfully, you will be redirected to the DLT Labs Help Desk page.

Figure 6 DLT Labs Support Desk

DLT Labs Help Desk page

  • Use registered email id and password, to access the DLT Lab Support Desk.

  • The DLT Labs Support Desk allows to contact the support team for issues you may encounter on the below mentioned DL platform:

    a. DL Freight Support

    b. DOME Support

    c. Last Mile delivery

Figure 7 DLT Labs Support Desk What can we help you with

DLT Labs Help Centre/ DLT Support Desk

Raising a Request

  1. To raise a ticket, click the magnifying glass icon at the top right side of screen.

Figure 8 Use the search feature to find an appropriate support category

Search icon - to find an appropriate support category

  1. The SEND A REQUEST ABOUT window appears. Enter keywords related to the issues.

The list of support categories related to your search term appears.

  1. Click the most suitable option that is related to the encountered issue.

Figure 9 Enter the problem you're experiencing and select the most appropriate support category

SEND A REQUEST ABOUT – Screen

  1. The selected support category window appears. Enter the required details in the given fields.

Figure 10 Enter the related details and click send to raise a request

Selected Support Category window

  1. Click on the Send button to raise a ticket on the DLT Labs Support Desk.

Figure 11 Fill in the details describing your issue

Send button

  1. The detailed ticket window appears.

You or the DLT Labs Support team can convey comments or extra information on this window.

Figure 12 Viewing a ticket

Detailed ticket – View

  1. Enter the message in Add a comment field, located below in the Activity section of the ticket.

  2. Click the Save button to confirm comment entry. You can add files or images as necessary to augment your response.

Figure 13 Add a comment to a ticket

Add a comment to a ticket

  1. Select All from the Requests drop-down list on the top right corner of the screen to view all raised tickets, including the closed ones.

Figure 14 Click the request button to view all open and closed tickets

Requests button

  1. Select Created by me from the Requests drop-down list to view all support tickets raised by you.

Figure 15 View all tickets you have raised

Created by me option


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