- 11 Nov 2022
- 2 Minutes à lire
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Impression
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SombreLumière
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PDF
Support Access - Multitenant SaaS environment
- Mis à jour le 11 Nov 2022
- 2 Minutes à lire
-
Impression
-
SombreLumière
-
PDF
User can access the DL Asset Track Support by entering the https://dltlabs.atlassian.net/servicedesk/customer/portal/26 link in the web browser.
When logging in for the first time, the user is required to register with their email address.
DL Asset Track Support log in screen
- Enter email address and click on the Send link.
DL Asset Track Support log in screen
- A confirmation mail is sent to the entered email address.
Email Acknowledgment for Sign up
- Click the Sign up in the acknowledgement mail.
Sign up
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This redirects to the Sign up page. Enter Full name and a password in the Choose a password field.
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Click the Sign up to proceed to the next step.
Enter full name and choose a password screen
- Upon completing the sign up process successfully, you will be redirected to the DL Asset Track Support page.
- Select DL Asset Track Support to proceed.
DL Asset Track Support page
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Use registered email id and password, to access the DL Asset Track Support.
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The DL Asset Track Support allows to contact the support team for DL Asset Track platform on SaaS environment.
DLT Labs Help Centre/ DL Asset Track Support / Raise request
Raising a Request
- To raise a ticket, click the magnifying glass icon at the top right side of screen.
Search icon - to find an appropriate support category
- The SEND A REQUEST ABOUT window appears. Enter keywords related to the issues.
The list of support categories related to your search term appears.
- Click the most suitable option that is related to the encountered issue.
SEND a request about – screen
- The selected support category window appears. Enter the required details in the given fields.
Selected support category window
- Click on the Send to raise a ticket on the DL Asset Track Support.
DL Asset Track Support raise ticket
- The detailed ticket window appears.
You or the DL Asset Track Support team can convey comments or extra information on this window.
Detailed ticket – View
- Enter the message in Add a comment field, located below in the Activity section of the ticket.
Add a comment to a ticket
- Click the Save to confirm comment entry. You can add files or images as necessary to augment your response.
Save comment entry
- Select All from the Requests drop-down list on the top right corner of the screen to view all raised tickets, including the closed ones.
Requests drop-down
- Select Created by me from the Requests drop-down list to view all support tickets raised by you.
Created by me option